T & C's
Kids have to be at least 2 yrs old to join us onboard and accompanied by a caregiver if younger than 15.
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'Kids' are 2 to 14yrs old and if you're under 5 you go free!
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We don't advise pregnant women to come jet boating... taking photos might be your task on this occasion but ask us if you're not sure!
Others with medical concerns should mention these at the time of booking.
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Our Canyon Safaris in Springfield runs through a confined gorge and sometimes large pressure waves are part of the experience but you'll be thoroughly briefed on safety requirements prior to all departure.
Boarding is via our mobile jetty complete with handrails.
The Fine Print !
Cancellation/Refund Policy:
A full refund will be given if we cancel the trip due to weather or river conditions not being suitable, insufficient reservations or any unforeseen circumstances. If possible we will re-scheduled your booking for any other suitable day. (Please note that less than 1% of scheduled jet boat departures are cancelled due to adverse river/weather conditions)
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Cancellations made by passengers less than 24 hours before departure may incur a 100% cancellation fee. Reduction of passenger numbers to the booking within 24 hours of departure may only receive a 50% refund of the passenger’s payment.
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Any cancellations within 72 hours of the booking where catering forms part of that booking will incur a cancellation fee of 25% of the total booking amount.
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Any cancellation as a result of Covid restrictions implemented by Government Health orders will receive a refund in full.
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Any cancellation for a cruise ship booking made either directly or through Fareharbor will be refunded in full if your ship fails to make port on it's scheduled day of arrival.
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Terms & Conditions:
Minimum passenger numbers exist for most experiences. Please confirm these prior to booking to avoid disappointment.
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You must phone and confirm conditions are suitable either the night before or the morning of your booking. Failure to do so may incur a 100% cancellation fee.
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Payment by Credit Card will include a 2% handling fee.
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Both the Operator and any Agent (including their respective employees, agents, officers and directors) exclude, to the fullest extent possible under law, all and any liability for any loss, damage or injury (whether direct or indirect or consequential, however arising) suffered by the Guest or any person associated with the Guest in relation to the booked activity.
All activities have elements of risk and all guests undertaking any Activity do so voluntarily and at their own risk. To the extent permitted by applicable laws, all warranties, representations and implied terms are also excluded.
The Operator reserves all rights to cancel any Activity at its discretion for (but not limited to) any of the following reasons: a) waterway, road or weather conditions; b) lack of numbers participating in the Activity; c) unsuitability of Guest(s) due to reasons such as age, ill health, poor fitness, intoxication or any other reasons rendering a Guest unsuitable or unfit to participate in the Activity; d) any other circumstances which are beyond the reasonable control of the Operator. All Guests agree to adhere to any instructions in relation to the Activity from the Operator at all times.
These terms are subject to rights and remedies you have under the Consumer Guarantees Act 2003.